Description

In today's very fast-paced business seeing things, communication really is a very critical power that influences the success of any business. It is very imperative in this present age that companies really act upon catapulting themselves into the platforms that really assists in enhancing or leveraging communication. This debate is being discussed more and more around whether a business should be using cloud telephony or a traditional phone system. The whole industry seems to be moving towards the cloud; however, the pressing question remains: is cloud telephony what your business needs? And this blog will answer your questions regarding cloud telephony versus traditional phone systems, highlighted by which features to check for in cloud telephony solutions, and most interestingly, why our cloud-based phone system is perfect for your business.

 

Cloud Telephony vs. Traditional Phone Systems: A Primer

Traditional Phone Systems: Traditional phone systems are much more popularly referred to as Public Switched Telephone Network (PSTN). As the name implies, this telephone network requires physical lines and hardware to facilitate a connection. Such systems require high initial investment into equipment to be purchased and maintenance costs. They have served the business of years well, but most businesses find that traditional systems cannot easily be scaled at all and tend to be inflexible.

 

Cloud Telephony: Cloud telephony, by contrast, involves delivering voice services via the internet. Using this technology, businesses can make and receive calls over the web and no longer need physical wire lines. The solutions are hosted on remote servers. They also offer flexibility, scalability, and cost-effective features. As companies Google increasingly go remote or transform radically into digital companies, cloud telephony has been found to be an attractive alternative to the more traditional telephony systems.

 

Differences between Cloud Telephony and Traditional Phone Systems

Cost: The traditional phone system usually requires large capital outlay investment in hardware components and installation included with them. In contrast, cloud telephony solutions mostly run on a subscription basis, allowing the company to pay only that which was used. This model can save costs significantly, especially for small and medium-sized enterprises, using a pay-and-use approach.

 

Scalability: In fact, expanding a traditional telephone system is very cumbersome, usually requiring additional hardware, installation, and thus additional cost. Cloud telephony, however, allows a company to simply add or remove lines and features when they are needed. Most growing companies or fluctuation users find this flexibility extremely useful.

 

Features and Functionality: A cloud telephony solution always comes with a whole bunch of features that will make communication and collaboration powerful. Voicemail to email, call forwarding, video conferencing, and CRM integration are just some examples of the many features deployed by cloud telephony solutions. These are perhaps missing or may require expensive upgrades in traditional systems, restricting them.

 

Mobility: Mobility is now a vital consideration when it comes to communication-most especially by the introduction of the remote workplace. Cloud telephony allows employees access to making and receiving calls from anywhere

 

Maintenance and Support, their Relevance: Conventional phones required maintenance and upkeep regularly, but more often than not, these activities were so specialized that IT folks would get involved in issues concerning installation and everyday functions. The other end of the spectrum is that, in a cloud telephony service, complete maintenance is done by the service vendors, resulting in less strain on local resources. Therefore, organizations would focus on their key business because they are safely reassured that their communication solutions are going to be well taken care of.

 

Key Features to be Expected from a Cloud Telephony Solution

Cloud telephony solutions must design their provisioning along the key features that every business requires. The factors that cloud telephony should consider for each feature are:

 

Call management is basically defined as functions like call routing, call-forwarding, call recording so that whatever is intended is reaching with present comm. to either the end receiver or the concerned branch. 

 

The capability to integrate with any existing software, including CRM systems, email applications, or even project management tools, must exist in cloud telephony solutions to optimize their other workflows and enhance productivity.

 

Scalability-With a scalable communication requirement, select one, either adding new employees or offices, should scale with its cloud system. 

 

Mobile-Ensure that there are mobile applications for the employees to make and receive calls on the go. This is a key feature for companies with home-based employees or frequent traveling ones.

 

Securing-Reliability-Data security remains a hot topic; everything needs its security and confidentiality in the digital world today. Look for high-security provisions such as encryption and backup of sensitive data from the cloud telephony provider. 

 

Why Our Cloud-Based Phone System Is the Ideal Solution for Your Business

 

 we understand communication's importance- it is the mainstay of any successful business- hence, homes have got to offer more to their users. Thus, this is how our cloud telephony will work:

 

Affordable Options: Cloud telephony solutions are based on the subscription model, and with one, one can run his/her business very well within the budget. The service does not have hidden costs and is transparent with the pricing model; thus, never worry about not allocating it to other areas of your business. 

 

All-Inclusive Features: The entire package is made up of call analytics, video conferencing, and voicemail-to-email integration features that will serve to advance collaboration and enhance the communicational efficiency.

 

Smooth Integrations: Your cloud telephony solution integrates into all commercial popular CRM systems and productivity apps with the least amount of hassle for your team by minimizing the back-and-forth between platforms.

 

Scalability and Flexibility: For our cloud telephony, there is no integration with physical installations: New configurations for all lines, features, and customers can be adapted quickly without any hassles. Moreover, all this allows for the growth of your organization and flexibility for changing needs.

 

Top Security: The security of voice communication is our highest concern. The cloud telephony solution, which is built on top of modern cryptographic technology, will always be updated to withstand the latest threats-with many other security measures will be in place that will keep this data safe.

 

Customer Support: Give us a call if you have any questions or concerns. Expedited support is our commitment that the communication service of a fully pledged telephone platform does not falter.

 

Conclusion

In conclusion, the most important consideration that differentiates cloud telephony from the traditional PTSN is business-specific needs and goals. There are some players out there that still have the comfort of archaic systems; the bulk, however, now goes the cloud telephony way due to cost, flexibility, and more functionalities, given the standards of digital maturity. 

While making a tough decision to migrate to cloud telephony, it is wise to analyze what features would best serve your operation. A full-fledged cloud phone system is currently showcased by promising communication, collaboration, and business excellence. Traditional telecommunication solutions are no longer needed in your business-don't halt the progression with your system; start afresh with our cloud telephony solution to optimize business opportunities for growth and efficiency.